All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $12 flat rate shipping to USA and $3.99 Canada. 

Local delivery

Lash Depot does not currently offer Local Delivery and all shipping offers are done through UPS and Purolator.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from the shipping provider which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.


If you have any further questions, please don't hesitate to contact us at

Contact Us

If you have any questions or need further clarification regarding our policy, please contact our Customer Support team at


Phone Number: +1 (647) 618 - 0837

Address: 69 Lebovic Ave, Toronto ON M1L 0H2 Toronto, Ontario



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