Return Policy

At Technically Lashes, we are committed to providing our customers with high-quality beauty products. We want you to be completely satisfied with your purchase. In the event that you are not satisfied with your purchase, this Refund Policy explains our guidelines for processing refunds.

Eligibility for Refunds

We accept refunds for the following scenarios:

A. Unopened Products: We accept refunds for products that are in their original, unopened condition. If the product packaging has not been tampered with or opened, you may be eligible for a refund.

B. Damaged Products: If you receive a product that is damaged during shipping or is found to be defective upon receipt, please contact our Customer Support team within 30 days of receiving the item. We will assess the situation and, if necessary, provide a refund.

Non-Eligible Refunds

We do not accept refunds for the following scenarios:

Opened or Used Products: Products that have been opened or used are not eligible for a refund. This is due to the risk of scams and also to prevent the spread of infectious diseases and illnesses. 

How to Request a Refund

To request a refund for eligible products, please follow these steps:

A. Contact Customer Support: Reach out to our Customer Support team via email at technicallylashes@gmail.com. Please provide your order number, the reason for the refund request, and any supporting documentation (such as photos of damaged items).

B. Return the Product: If your refund request is approved, you will be provided with instructions for returning the product. Please ensure the product is securely packaged to prevent damage during the return process.

C. Processing Time: Once we receive the returned product and confirm its eligibility for a refund, we will process your refund. The time it takes for the refund to reach your account may vary depending on your payment method and financial institution. The refund time between return and refund can vary between 7 and 30 days.

Additional Information

A. Shipping Costs: Shipping costs for the return of products are the responsibility of the customer unless the return is due to our error or a defective product.

B. Partial Refunds: In some cases, we may offer partial refunds, discounts, or replacement products as a resolution.

Contact Us

If you have any questions or need further clarification regarding our refund policy, please contact our Customer Support team at Lash Depot.ca

Changes to the Refund Policy

We reserve the right to make changes to this Refund Policy at any time. Any updates will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the changes.